Compliance & Legal Information

At NOVA Community Services, we are committed to providing services — and information — in a way that is respectful, inclusive, and accessible to everyone. This page outlines our accessibility practices, privacy considerations, non-discrimination commitments, and language assistance options.

If you have questions or need assistance, please don’t hesitate to reach out. We are here to help.

Accessibility Statement

NOVA Community Services is committed to ensuring digital accessibility for all individuals, including people with disabilities. We are continually working to improve the accessibility and usability of our website to ensure everyone has equal access to information and services.

We believe support should be accessible to everyone — online and in our community.

Accessibility Efforts

We strive to make our website accessible and user-friendly by:

  • Designing content to be readable and understandable

  • Using clear navigation and consistent layouts

  • Supporting screen readers and assistive technologies

  • Providing text alternatives for images where possible

  • Ensuring sufficient color contrast for readability

Our goal is to follow generally accepted accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, where feasible.

Need Assistance or Experiencing Difficulty?

If you experience any difficulty accessing content on this website, or if you need information provided in an alternative format, we are here to help.

Please contact us using one of the methods below, and we will respond as promptly as possible.

📞 Phone:

757-409-6017
📧 Email:

admin@

novacommunitysvcs.com

When contacting us, please let us know:

  • The web page or feature you were trying to access

  • The issue you experienced

  • How we can best assist you

Third-Party Content

Some pages on this site may include third-party content or links. While we cannot control the accessibility of external websites, we encourage those providers to offer accessible content and will gladly help you access needed information another way.

Ongoing Commitment

Accessibility is an ongoing effort. We regularly review our website and content to identify opportunities for improvement and welcome feedback from our community.

Your experience matters to us.

HIPAA & Privacy Notice (Website Summary)

NOVA Community Services is committed to protecting the privacy and confidentiality of individuals who contact or receive services from our organization.

We comply with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), when handling protected health information (PHI).

Important Website Privacy Information:

  • This website is not intended for the submission of confidential or sensitive personal health information.

  • Please do not submit private health details through website contact forms unless directed to do so by NOVA staff.

  • Information shared with NOVA is handled with care and used only for appropriate service-related purposes.

If you have questions about privacy practices or confidentiality, please contact us directly.

A full HIPAA Notice of Privacy Practices is available upon request.

Non-Discrimination Notice

NOVA Community Services complies with applicable federal and state civil rights laws and does not discriminate on the basis of:

  • Race

  • Color

  • National origin

  • Age

  • Disability

  • Sex

  • Gender identity

  • Sexual orientation

  • Religion

  • Or any other characteristic protected by law

We are committed to providing services in a manner that respects the dignity, worth, and individuality of every person we serve.

Language Assistance & Limited English Proficiency (LEP) Notice

NOVA Community Services is committed to ensuring meaningful access to services for individuals with limited English proficiency.

Language assistance services may be available at no cost, upon request. If you or someone you are assisting needs help communicating in a language other than English, please contact us and we will make reasonable efforts to provide assistance.

Third-Party Websites

This website may contain links to third-party websites for informational purposes. NOVA Community Services does not control the accessibility, privacy practices, or content of external sites and encourages users to review the policies of any third-party website they visit.

Our Commitment

At NOVA Community Services, compliance is more than a requirement — it is part of our commitment to equity, dignity, and care.

We regularly review our practices to ensure we are meeting legal standards while serving our community with compassion and integrity.